Please allow 3-5 Business days processing time plus delivery time for standard orders (package generally received within 5-10 business days) * Standard orders are: Shoes, Accessories, Leashes, Individual Scarfs, Individual Sweaters, etc.
Please allow 5-7 business days processing time plus delivery time for customized orders as these are hand crochet specifically for you, the moment you put in your order. We take our time making sure your Hand Crochet Custom Made item is top quality and made with care. (package usually received within 14 business days)
RETURNS, REFUNDS and EXCHANGES:
Refunds may be given to a customer on Standard Items (as described above) if the item is returned unused and in its original package, unopened. Customer must contact us at DavinciCouture@gmail.com to state the reason for requesting a refund and receive instructions on returning the item. (*please allow 7 business days after returning the item, to receive your refund).
EXCHANGES may be made on Standard items that are unopened. You will receive a credit or Gift Certificate to your Davinci Couture account In the event that your exchanged item is more than the cost of the item that your exchanging it for. (Gift Certificates are given to credits $10 and up)
CUSTOMIZED ITEMS are eligible for return ONLY if the item is not the size, color and/or pattern you specified during your order.
Please contact customer Service via email PRIOR to sending back an item. Whether an item is accepted for a refund, return or exchange is the sole decision of Davinci Couture and its owner upon examining the returned item. Customer is responsible for postage of the returned item.
Please feel free to contact us with your inquiries.